Shipping & Returns

Do you offer free shipping?
We offer free shipping on all U.S. orders of $50 or more. Depending on which warehouse fulfills your order, packages are shipped via DHL, USPS, UPS, or FedEx. Currently, we have warehouses located in Los Angeles, CA, and Ohio, ensuring timely deliver

What shipping methods do you use?
We ship all standard orders via USPS, DHL, UPS, or FedEx, depending on the warehouse fulfilling your order. Expedite shipping options are also available at an additional cost. Please Note: Orders require 3 business days for processing before being sh

What is your return/exchange policy?
If for any reason you are unsatisfied with K18, you may request to return or replace products within 6 months of the date of purchase for orders placed directly through our website. Please Note: We only process replacements or returns for products pu

When will my credit card be refunded?
Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.

Orders

Where is my order?

All orders are shipped within 3 business days from the date of purchase (excluding weekends and holidays). You will receive an order confirmation email, and once your order ships, a shipping confirmation email with tracking information will be sent t

When will my credit card be charged?

Your credit card will be charged at checkout. When your order is placed an email confirmation will be sent.

What are my payment options?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay and PayPal.

Do you collect taxes on purchases?

We currently collect tax from: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Caro

Do you have a price match policy?

If an item changes price within 7 days of purchase, we will gladly price match it for you. Please Note: All K18 products must be purchased directly from our website. This policy does not extend to our salon partner promotions.

Is my personal information and credit card information safe?

We’ve taken steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an e