Shipping & Returns

Do you offer free shipping?
We offer free shipping on all U.S. orders of $50 or more. Depending on which warehouse fulfills your order, packages are shipped via DHL, USPS, UPS, or FedEx. Currently, we have warehouses located in Los Angeles, CA, and Ohio, ensuring timely deliver

What shipping methods do you use?
We ship all standard orders via USPS, DHL, UPS, or FedEx, depending on the warehouse fulfilling your order. Expedite shipping options are also available at an additional cost. Please Note: Orders require 3 business days for processing before being sh

What is your return/exchange policy?
If for any reason you are unsatisfied with K18, you may request to return or replace products within 6 months of the date of purchase for orders placed directly through our website. Please Note: We only process replacements or returns for products pu

When will my credit card be refunded?
Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.